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USPS® to Increase Prices to Mail Letters and Packages on January 27, 2013
The price of mailing a one-ounce letter by First-Class Mail will increased by 1¢.
The United States Postal Service has announced that it intends to increase prices for Mailing Services by an average of 2.6% on Sunday, January 27, 2013. If approved, the postage to mail a one-ounce letter by First-Class Mail will increase by 1¢ to 46¢. The single-piece additional ounce letter rate will not change. The single-piece postcard rate, which increased by 3¢ to 32¢ in January 2012, will increase by an additional 1¢ to 33¢ in January 2013.
The proposed price increases must be approved by the Postal Regulatory Commission (PRC) before they become effective. The PRC has 45 days from the Postal Service's October 12, 2012 filing date to confirm that the proposed price changes comply with laws that limit the average increase to the rate of inflation as measured by the Consumer Price Index (CPI).
The annual price changes for Priority Mail and Express Mail shipping services that normally occur in the first week of January will also take effect on January 27, 2013. Unlike Mailing Services, prices for Shipping Services are not subject to the regulatory CPI cap and the Postal Service has proposed significant increases for its parcel and expedited package delivery services. Overall average increases of 6.3% and 5.8% are planned for Priority Mail and Express Mail, respectively.
Rely on your Neopost equipment to accurately calculate the new postage rates.
Neopost USA’s Small Office Solutions and FedEx Small Business Center Form a Strategic Marketing Alliance
Neopost USA, a leading creator of scalable business solutions for the postal and related digital communications industry, and FedEx Corp., a business leader providing customers worldwide with a broad portfolio of transportation, e-commerce and business services have formed an alliance. Under the terms of the agreement, Neopost Small Office Solutions will now provide cost effective mailing and shipping solution packages designed for small business customers, allowing them to take advantage of discounts for a range of shipping and office services.
Neopost customers will be invited to enroll in a FedEx discount program covering a wide range of shipping and office services to help their businesses run more efficiently and cost effectively. FedEx Small Business Center customers will also be eligible to save on a mailing solution alliance offer from Neopost Small Office Solutions to use the Neopost postage meter for their mail processing needs.
“The Neopost and FedEx Small Business Center marketing alliance allows both companies to offer an enhanced customer experience and cost savings to our small business customers,” said Neopost USA’s Small Office Solutions Executive Vice President of Marketing, Alain Fairise. “As we continue to grow and add to our offerings in the mailing and digital communications industry, we maintain our customer focus, and we are excited to be able to bring this added benefit to them.“
Neopost USA and FedEx Small Business Center marketing alliance teams will collaborate to educate customers how to select the best and most economical mailing and shipping solutions ideally suited for their business needs.
The first promotional activity of the marketing alliance launches this Thursday October 11 with a webinar: “Holiday Shipping Best Practices: Savings and Stress Free Tips”. Attendees will hear shipping experts share insider tips on cost savings and delivery options to make this season’s shipping demand stress free.Other activities include a customer sweepstakes sponsored by FedEx.
Neopost USA - National Customer Service Association 2012 All-Star Award Winner
Neopost USA, a leading creator of scalable business solutions for the postal and related digital communications world, headquartered in Milford, CT, has been named the All-Star Service Organization of the Year by the National Customer Service Association. This annual award is presented to a single business that consistently maintains a focused culture of service excellence.
“Because of the large number of nominations received by the NCSA, it is a challenge for NCSA’s All-Star Award Committee to select the single business to recognize”, stated Bill Crutcher, President of the National Customer Service Association. “At Neopost, USA, Customer issues are dealt with swiftly and most importantly, their employees are empowered to fix problems expeditiously”, he added. “Neopost, USA is most deserving of this award given their outstanding and consistent commitment to Customer Excellence for all Customers”.
“We are delighted to win this award from the National Customer Service Association on behalf of our 1,607 employees,” said Dennis P. LeStrange, President and CEO of Neopost USA. “We understand that in order to provide great customer service, we need great employees, who we are fortunate to have and to cherish. This award further underscores the importance our employee team plays delivering differentiated customer solutions.”
The National Customer Service Association (NCSA) is the focal point for Customer Service education, development, and support services in the United States and is committed to helping its members achieve Service Excellence for every customer of every business every time.
USPS® Announces New Digital Solutions Group
Online news sites have many stories about the latest happenings impacting the USPS®. Now the USPS® has its own digital story to share. A new enterprise within the United States Postal Service has been created to focus on the digital world. The Digital Solutions group is intended “to better explore growth opportunities in the digital space, and to translate those opportunities into new streams of revenue, enhance the value of our current offerings, and improve customer experiences,” Postmaster General Patrick Donahoe wrote in a memo to USPS® officers. Donohue is “convinced there is growth potential in this dynamic digital environment.” The Digital Solutions group “will grow into a separate business unit during the coming year,” according to Donahoe.
The new enterprise will be headed by former USPS® President and Chief Marketing/Sales Officer Paul Vogel. Former Coca-Cola executive Nagisa Manabe will succeed Vogel as the USPS®’ Chief Marketing/Sales Officer.
This positive news follows on the USPS® endorsing the direct mail and technology mix with its second annual summer QR code promotion offering postage discounts to all mailers with printed QR codes beginning in July for 2 months. The mix of mail and digital technology, known as integrated marketing, has led to increased results for companies who tested this new marketing method and offered coupons or other incentives for their business during the 2011 USPS® QR code promotion. It has been reported that a third of all mail pieces sent out in the 2011 promotion period contained a QR code. An USPS® Digital Solutions group can only mean more innovative plans for integrating marketing promotions benefiting all business mailers.